Privacy Policy

1. Information We Collect

We may collect personal and business information that you voluntarily provide to us, including:

• Your name
• Business name
• Email address
• Phone number
• Website URL
• Business location
• Industry or business type
• Information submitted through our forms
• Messages, inquiries, or support requests
• Details about your business needs, goals, and current systems

If you become a Neivoc client, we may also collect or process information related to your website, booking system, customer inquiries, leads, CRM pipeline, follow-up automations, and other data needed to provide our services.

2. Information Collected Automatically

When you visit our website, we may automatically collect certain information, such as:

• IP address
• Browser type
• Device type
• Pages visited
• Time spent on the website
• Referral source
• General location data
• Website usage and interaction data

This information helps us understand how visitors use our website and improve our content, performance, and services.

3. How We Use Your Information

We may use the information we collect to:

• Respond to inquiries and applications
• Assess whether our services are a good fit for your business
• Provide website, booking, CRM, automation, and follow-up services
• Set up and manage your account or project
• Communicate with you about your project, subscription, or support needs
• Improve our website, services, and customer experience
• Send service-related updates
• Process payments through third-party payment providers
• Protect our website, systems, and business from misuse or security issues
• Comply with legal, accounting, or regulatory obligations

We do not sell your personal information.

4. Client and Customer Data

As part of our services, Neivoc may help clients collect and manage leads, inquiries, booking details, and customer follow-up information.

This may include data submitted by your customers through forms, booking pages, chat widgets, or other lead capture tools connected to your website or CRM.

We only process this information to provide the services requested by our clients. We do not use client customer data for our own unrelated marketing or sell it to third parties.

Clients are responsible for ensuring that their own customers are properly informed about how their personal information is collected and used.

5. Cookies and Tracking Technologies

Our website may use cookies, pixels, analytics tools, or similar technologies to improve functionality, measure website performance, and understand visitor behavior.

These tools may help us see things such as which pages are visited, how users interact with our website, and where traffic comes from.

We may use third-party tools such as analytics platforms, CRM tools, booking tools, chat widgets, or similar services. These third parties may collect data according to their own privacy policies.

You can control or disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.

6. Third-Party Services

Neivoc may use trusted third-party providers to operate our website and deliver our services. These may include providers for:

• Website hosting
• CRM and lead management
• Booking and calendar systems
• Email and SMS communication
• Payment processing
• Analytics and tracking
• Customer support tools
• Automation tools
• Security and website performance

We only share information with third parties when necessary to provide our services, operate our business, comply with the law, or protect our rights.

We are not responsible for the privacy practices of third-party websites, platforms, or services that are not owned or controlled by Neivoc.

7. Payments

If you subscribe to or purchase services from Neivoc, payment information may be processed by a third-party payment provider.

Neivoc does not directly store complete credit card or payment card details. Payment providers process your payment information according to their own terms and privacy policies.

8. How We Protect Your Information

We take reasonable steps to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

These steps may include access controls, secure tools, password protection, limited data access, and the use of reputable third-party service providers.

However, no method of online transmission or electronic storage is completely secure. While we do our best to protect your information, we cannot guarantee absolute security.

9. Data Retention

We keep personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, provide our services, comply with legal obligations, resolve disputes, and maintain business records.

If you are a client, certain project, billing, and communication records may be retained for administrative, legal, or accounting purposes.

When information is no longer needed, we may delete, anonymize, or securely archive it.

10. Your Rights

Depending on your location and applicable privacy laws, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or outdated information
• Request deletion of your personal information
• Object to or restrict certain processing activities
• Withdraw consent where processing is based on consent
• Request information about how your data is used

To make a privacy-related request, please contact us using the details below.

We may need to verify your identity before processing your request.

11. Marketing Communications

If you provide your email address, we may send you relevant updates, service information, or business-related communications.

You can opt out of marketing emails at any time by using the unsubscribe link in the email or contacting us directly.

Even if you opt out of marketing messages, we may still send service-related communications, such as project updates, billing notices, or important account information.

12. International Data Processing

Some of the tools and service providers we use may store or process data in countries outside your location.

By using our website or services, you understand that your information may be transferred to and processed by third-party providers in other countries, subject to their own privacy and security practices.

13. Children's Privacy

Neivoc's website and services are intended for business owners and business representatives. We do not knowingly collect personal information from children.

If we become aware that we have collected personal information from a child without proper consent, we will take reasonable steps to delete it.

14. Links to Other Websites

Our website may contain links to third-party websites or services.

We are not responsible for the content, privacy practices, or policies of those third-party websites. We encourage you to review their privacy policies before providing any personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we make changes, we will update the “Last updated” date at the top of this page. Your continued use of our website or services after any changes means you accept the updated Privacy Policy.

16. Contact Us

If you have questions about this Privacy Policy or how we handle personal information, you may contact us at: